# Correctional healthcare software that keeps the clinical record and the custody obligation on one file

> Correctional healthcare is the medical, dental and mental health care delivered to people in custody, where the clinical duty runs alongside statutory obligations that do not exist in a normal clinic. Under the Prison Rape Elimination Act standards at 28 CFR 115.21, an agency must offer victims access to forensic medical examinations without financial cost. Neurobird holds the clinical record and those duties together.

- URL: https://neurobird.com/correctional/
- Product: Neurobird Correctional Healthcare Document Automation Platform
- Niche: correctional healthcare
- Buyer: correctional health services
- Status: in development, open for early access
- Updated: 2026-08-21

## What Neurobird Correctional Healthcare does

- Log every sick call request at the moment it is made, so response time is measured rather than estimated
- Record medication administration against the order and the person who administered it
- Attach PREA and other statutory obligations to the encounter they apply to, not to a policy binder
- Produce the record a grievance, an audit or a court order asks for without assembling it from two departments

## How it works

1. **Request starts a clock** A sick call request is timestamped on receipt, so the interval to triage and to encounter is a measured fact.
2. **Encounter carries its duties** Where an encounter triggers a statutory obligation, that obligation is recorded against the encounter rather than remembered separately.
3. **Administration is evidence** Each medication pass records the order, the dose, the time and the administering staff member, which is what a grievance actually tests.

## From the source material

> If a rape crisis center is not available to provide victim advocate services, the agency shall make available to provide these services a qualified staff member from a community-based organization, or a qualified agency staff member.

Source: law.cornell.edu, https://www.law.cornell.edu/cfr/text/28/115.21

## Industry context

- **28 CFR 115.21** Requires agencies to follow a uniform evidence protocol for investigations into allegations of sexual abuse, developmentally appropriate for youth where applicable. (source: eCFR, 28 CFR 115.21, https://www.law.cornell.edu/cfr/text/28/115.21)
- **$0** Forensic medical examinations must be offered to victims without financial cost, whether performed on site or at an outside facility. (source: eCFR, 28 CFR 115.21, https://www.law.cornell.edu/cfr/text/28/115.21)
- **2 roles** Examinations are to be performed by Sexual Assault Forensic Examiners or Sexual Assault Nurse Examiners where possible, and a victim advocate made available. (source: eCFR, 28 CFR 115.21, https://www.law.cornell.edu/cfr/text/28/115.21)
- **115.81** The PREA standard on medical and mental health screenings following an allegation, which turns an incident into scheduled clinical work. (source: eCFR, 28 CFR 115.81, https://www.law.cornell.edu/cfr/text/28/115.81)
- **115.83** Ongoing medical and mental health care for victims and abusers, the obligation that outlasts the incident report. (source: eCFR, 28 CFR 115.83, https://www.law.cornell.edu/cfr/text/28/115.83)

## Pricing

- Small facility: $650 per month
- Facility: $1,600 per month
- Provider: $3,400 per month

## Questions

### What is correctional healthcare?

It is medical, dental and mental health care delivered to people held in jails, prisons and detention facilities. It differs from ordinary practice because the clinical duty runs alongside statutory obligations about access, timeliness and documentation that a normal clinic does not carry.

### What is PREA and why does it reach the clinic?

The Prison Rape Elimination Act standards at 28 CFR Part 115 place duties on agencies including access to forensic medical examination without cost to the victim, examination by qualified examiners where possible, and ongoing care. Those duties are discharged clinically, so they belong in the clinical record.

### Does this replace the custody management system?

No. Custody owns movement, housing and classification. This owns the health record and the obligations attached to it, and reads the population from the custody system rather than duplicating it.

### How does it handle sick call response times?

A request is timestamped on receipt rather than on collection, so the interval to triage and to encounter is measured. That interval is usually the first thing a grievance or an audit asks about.

## Sources

- [eCFR, 28 CFR 115.21, evidence protocol and forensic medical examinations](https://www.law.cornell.edu/cfr/text/28/115.21)
- [eCFR, 28 CFR 115.81, medical and mental health screenings](https://www.law.cornell.edu/cfr/text/28/115.81)
- [eCFR, 28 CFR 115.83, ongoing care](https://www.law.cornell.edu/cfr/text/28/115.83)
- [eCFR, 28 CFR Part 115, PREA standards](https://www.law.cornell.edu/cfr/text/28/part-115)

## Contact

- office@neurobird.com
- https://neurobird.com/