# Dental laboratory software that keeps the case, the work order and the device record together

> A dental laboratory is a shop that fabricates crowns, bridges, dentures, aligners and other appliances to the written order of a licensed dentist. It sits inside device regulation without most of the paperwork: 21 CFR 807.65 names dental laboratories among the establishments exempt from FDA registration, while Florida requires a work order from a licensed dentist to be kept on the premises for four years for each separate appliance. Neurobird holds the case, the order, the materials and the ship date on one record.

- URL: https://neurobird.com/dentallaboratory/
- Product: Neurobird Dental Laboratory Inspection Tracking Platform
- Niche: dental laboratory
- Buyer: dental laboratories
- Status: in development, open for early access
- Updated: 2026-08-22

## What Neurobird Dental Laboratory does

- Hold the work order and every later instruction on the case rather than on a pan ticket
- Record materials and lot numbers against the appliance they actually went into
- Track a remake back to the original case so the pattern is visible before the account is lost
- Keep the four year retention running without anyone having to file a box

## How it works

1. **Take the case in** Dentist, practice, patient reference, appliance type and the written order, captured at the receiving bench where the disinfection step already happens.
2. **Work the bench** Each stage records who did it, what materials and lot numbers went in and what the dentist changed along the way, so a shade call becomes part of the record instead of a memory.
3. **Ship and retain** The case closes with a ship date and the order stays attached to it for as long as the state requires, which in Florida is four years per appliance.

## From the source material

> The dental laboratory must receive a passing inspection from the Department’s inspector prior to license being issued.

Source: Florida Board of Dentistry, dental laboratory registration, https://floridasdentistry.gov/licensing/dental-laboratory/

## Industry context

- **4 years** Retention Florida sets for a work order from a licensed dentist, kept on the laboratory premises for each separate appliance authorizing its construction or repair. (source: Florida Board of Dentistry, Rule 64B27-1.001, https://floridasdentistry.gov/licensing/dental-laboratory/)
- **$200** Florida dental laboratory application fee, non refundable, with the laboratory also required to pass a Department inspection before the registration is issued. (source: Florida Board of Dentistry, https://floridasdentistry.gov/licensing/dental-laboratory/)
- **807.65** The FDA exemption section that names dental laboratory personnel among those whose primary responsibility is to dispense or provide a service through a previously manufactured device. (source: 21 CFR 807.65, https://www.law.cornell.edu/cfr/text/21/807.65)
- **807.20** The rule that would otherwise apply, requiring an owner or operator engaged in the manufacture or assembly of a device for human use to register and list what it puts into commercial distribution. (source: 21 CFR 807.20, https://www.law.cornell.edu/cfr/text/21/807.20)
- **820.184** The device history record: dates of manufacture, quantity made, quantity released, acceptance records, the label used on each production unit and any unique device identifier. (source: 21 CFR 820.184, https://www.law.cornell.edu/cfr/text/21/820.184)
- **872.3710** Base metal alloy, a Class II device with special controls that is exempt from premarket notification subject to the limits in 21 CFR 872.9, which is the metal in a great many crowns. (source: 21 CFR 872.3710, https://www.law.cornell.edu/cfr/text/21/872.3710)

## Pricing

- Small lab: $139 per month
- Full service: $479 per month
- Multi site: $1,090 per month

## Questions

### What is a dental laboratory?

It is a shop that fabricates crowns, bridges, dentures, partials and other appliances to the written order of a licensed dentist. The laboratory never treats the patient, which is why 21 CFR 807.65 places dental laboratory personnel among the establishments exempt from FDA registration.

### What are the record keeping rules for a dental lab?

They come from the states. Florida requires a registered laboratory to keep the work order from a licensed dentist on the premises for four years, for each separate appliance, along with a written sanitation policy and a designated receiving area with disinfection procedures.

### Does this replace our CAD or milling software?

No. Design and milling stay where they are. This is the case file around them: the order, the changes, the materials and lot numbers, the bench stages and the ship date, which is the part that has to survive a remake argument.

### How does it handle remakes?

A remake is linked to the case it came from, so the shade, the impression date and the original order stay attached. Over a few months the pattern by practice and by technician becomes visible instead of anecdotal.

### Can it track material lots?

Yes, per case and per appliance. That is the same shape as the device history record in 21 CFR 820.184, which asks for the dates of manufacture, what was released and the identifiers attached to it.

## Sources

- [21 CFR 807.65, exemptions for device establishments](https://www.law.cornell.edu/cfr/text/21/807.65)
- [21 CFR 807.20, who must register and list](https://www.law.cornell.edu/cfr/text/21/807.20)
- [21 CFR 820.184, device history record](https://www.law.cornell.edu/cfr/text/21/820.184)
- [21 CFR 872.3710, base metal alloy](https://www.law.cornell.edu/cfr/text/21/872.3710)
- [21 CFR 801.109, prescription devices](https://www.law.cornell.edu/cfr/text/21/801.109)
- [Florida Board of Dentistry, dental laboratory registration](https://floridasdentistry.gov/licensing/dental-laboratory/)

## Contact

- office@neurobird.com
- https://neurobird.com/