# Freight claims management software that runs the 30 day and 120 day clocks on every claim you touch

> Freight claims management is the handling of loss, damage and delay claims against a motor carrier, and the timetable is federal. Under 49 CFR 370.5 a carrier acknowledges a written claim within 30 days, under 370.9 it must pay, decline or make a firm compromise settlement offer within 120 days and then report status every 60 days, and under 49 U.S.C. 14706 a carrier may not allow less than 9 months to file or less than 2 years to sue. Neurobird holds the shipment, the documents and both clocks on one claim.

- URL: https://neurobird.com/freightclaims/
- Product: Neurobird Freight Claims Management Document Automation Platform
- Niche: freight claims management
- Buyer: motor carriers, brokers and shippers
- Status: in development, open for early access
- Updated: 2026-08-22

## What Neurobird Freight Claims Management does

- Stamp the date of receipt and assign a claim number the moment a written claim lands
- Acknowledge inside 30 days and name the documents you still need in the same letter
- Drive to a payment, a declination or a firm compromise offer inside the 120 day window
- Attach the salvage lot number and the money it returned to the claim it came from

## How it works

1. **Open the claim** Shipment, bill of lading, the party asserting liability and the amount claimed, checked against the three minimum filing requirements so a bad order report does not get treated as a claim.
2. **Work the file** The acknowledgment goes out inside 30 days with the documents you need named in it, and the investigation record holds what was examined rather than only what was concluded.
3. **Dispose and close** Payment, declination or a firm compromise offer inside 120 days, a status letter every 60 days while it stays open, and the salvage proceeds recorded against the same file.

## From the source material

> The NHS consists of roadways important to the Nation's economy, defense, and mobility serving major freight and passenger nodes across all transportation modes.

Source: ops.fhwa.dot.gov, https://ops.fhwa.dot.gov/freight/policy/rpt_congress/truck_sw_laws/

## Industry context

- **30 days** Time a carrier has to acknowledge a proper written claim in writing, unless it has already paid or declined the claim inside the same 30 days, and the acknowledgment must state what further documentation is needed. (source: 49 CFR 370.5, https://www.law.cornell.edu/cfr/text/49/370.5)
- **120 days** Time a carrier has to pay, decline or make a firm compromise settlement offer in writing. If the claim is still open at that point the carrier must advise the claimant of its status every 60 days and keep a copy in the file. (source: 49 CFR 370.9, https://www.law.cornell.edu/cfr/text/49/370.9)
- **9 months** Shortest claim filing period a carrier may impose by rule or contract, alongside a minimum of 2 years to bring a civil action, computed from the date the carrier gave written notice that it disallowed part of the claim. (source: 49 U.S.C. 14706, https://www.law.cornell.edu/uscode/text/49/14706)
- **18 months** Time a carrier has to begin a civil action to recover its own transportation charges, and the same period applies to a person recovering overcharges, with the clock running from the date the claim accrues. (source: 49 U.S.C. 14705, https://www.law.cornell.edu/uscode/text/49/14705)
- **3 requirements** What a written communication must contain to count as a filed claim: facts sufficient to identify the shipment, an assertion of liability, and a demand for a specified or determinable amount of money. (source: 49 CFR 370.3, https://www.law.cornell.edu/cfr/text/49/370.3)
- **370.11** The salvage section, which requires a carrier to assign a successive lot number to each lot disposed of and to record in the claim file the lot number, the money recovered and the date it was transmitted. (source: 49 CFR 370.11, https://www.law.cornell.edu/cfr/text/49/370.11)

## Pricing

- Single desk: $139 per month
- Carrier: $465 per month
- Network: $1,290 per month

## Questions

### What is a freight claim?

It is a written demand on a carrier for loss, damage, injury or delay to a shipment. Under 49 CFR 370.3 it has to identify the shipment, assert liability against the carrier and claim a specified or determinable amount of money. A note of damage on a delivery receipt does not on its own meet that test.

### What are the deadlines a carrier is working to?

Acknowledge within 30 days under 49 CFR 370.5, then pay, decline or make a firm compromise settlement offer within 120 days under 370.9. If the claim is still open at 120 days, a written status update is due every 60 days after that.

### How long does the claimant have?

It depends on the bill of lading, but 49 U.S.C. 14706 sets a floor. A carrier may not require a claim to be filed in less than 9 months, and may not cut off a civil action in less than 2 years from the written disallowance.

### Does this pay the claim?

No. Payment happens wherever it happens today. This is the file underneath it: the date of receipt, the documents, the acknowledgment, the investigation record, the disposition and the salvage proceeds if there were any.

### Can it handle claims we file as well as claims we receive?

Yes. A broker or a shipper works the same file from the other side, with the filing window from the bill of lading and the proof of what was sent and when, which is the part that decides a contested claim.

## Sources

- [49 CFR 370.3, filing of claims](https://www.law.cornell.edu/cfr/text/49/370.3)
- [49 CFR 370.5, acknowledgment of claims](https://www.law.cornell.edu/cfr/text/49/370.5)
- [49 CFR 370.7, investigation of claims](https://www.law.cornell.edu/cfr/text/49/370.7)
- [49 CFR 370.9, disposition of claims](https://www.law.cornell.edu/cfr/text/49/370.9)
- [49 U.S. Code 14706, liability of carriers under receipts and bills of lading](https://www.law.cornell.edu/uscode/text/49/14706)
- [49 U.S. Code 14705, limitation on actions by and against carriers](https://www.law.cornell.edu/uscode/text/49/14705)

## Contact

- office@neurobird.com
- https://neurobird.com/