# Household goods moving software that carries one job record from survey to bill of lading to claim

> A household goods moving company is a motor carrier that transports personal effects for individual shippers, which puts interstate work under 49 CFR Part 375: a written estimate, an order for service, a bill of lading, a weight ticket and a claims process. On a nonbinding estimate the carrier may require no more than 110 percent of the estimate at delivery, and Part 370 gives 120 days to pay, decline or settle a claim. Neurobird keeps all of it on one job record.

- URL: https://neurobird.com/movingops/
- Product: Neurobird Household Goods Moving Company Dispatch Platform
- Niche: household goods moving company
- Buyer: household goods movers
- Status: in development, open for early access
- Updated: 2026-08-21

## What Neurobird Household Goods Moving Company does

- Turn a survey into an estimate, an order for service and a bill of lading without retyping the shipper
- Apply the tariff and the 110 percent rule so the driver is not doing arithmetic at the door
- Keep the inventory, the tags and the exception notes attached to the job for the whole claim window
- Track claim acknowledgement and settlement against the deadlines the regulation actually sets

## How it works

1. **Survey once** Room by room inventory, access notes, and the cube and weight estimate captured on site, on a phone, without a second entry later.
2. **Documents render themselves** Estimate, order for service and bill of lading come off the same record, so the shipper name and the addresses cannot disagree between forms.
3. **Claims have evidence** Inventory tags, exception notes and delivery signatures stay attached to the job, and the 30 day and 120 day clocks are tracked rather than remembered.

## From the source material

> Each person named in the carrier's application must attend the course before receiving a household goods permit.

Source: utc.wa.gov, https://www.utc.wa.gov/MovingCompanies

## Industry context

- **375** 49 CFR Part 375 governs interstate household goods transportation: written estimates, the order for service, the bill of lading, weighing, and the shipper's right to observe a reweigh. (source: eCFR, 49 CFR Part 375, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375)
- **110%** On a nonbinding estimate the carrier may require at delivery no more than 110 percent of the estimated charges, with the balance billed afterwards. This is the single most common place a move becomes a complaint. (source: eCFR, 49 CFR Part 375 Subpart C, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375/subpart-C)
- **120 days** Under 49 CFR Part 370 a carrier acknowledges a loss or damage claim within 30 days and pays, declines or offers settlement within 120 days, then reports every 60 days if it runs longer. (source: eCFR, 49 CFR Part 370, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-A/part-370)
- **371** Part 371 sets broker obligations: disclosing that you are arranging rather than performing transportation, and how shipper funds are held. Many operators do both without separating the paperwork. (source: eCFR, 49 CFR Part 371, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-371)
- **395** Hours of service: 11 hours driving after 10 consecutive hours off duty, inside a 14 hour window, with 60 and 70 hour weekly limits. Long haul household goods schedules live or die on this. (source: eCFR, 49 CFR Part 395, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-395)

## Pricing

- Single truck: $120 per truck, per month
- Fleet: $280 per truck, per month
- Agent operation: $540 per truck, per month

## Questions

### What is a household goods moving company?

A household goods moving company is a motor carrier that transports personal effects for individual shippers. Interstate work falls under 49 CFR Part 375, which sets the estimate, order for service, bill of lading, weighing and claims requirements. Intrastate work is licensed by the state, and the rules differ across every line you cross.

### What is the 110 percent rule?

On a nonbinding estimate, a carrier may require at delivery no more than 110 percent of the estimated charges. Anything beyond that is billed after, on the carrier's normal credit terms. Collect more than the cap at the door and you have a complaint rather than a payment.

### How long do we have to settle a claim?

Under 49 CFR Part 370 a carrier must acknowledge a loss or damage claim within 30 days of receiving it, and pay, decline or offer settlement within 120 days. If it takes longer, the carrier has to explain the delay every 60 days until it is resolved.

### Are we a carrier or a broker?

It matters more than most operators think. A broker arranges transportation rather than performing it, and 49 CFR Part 371 sets what a broker must disclose about its role and how it handles shipper funds. Many complaints start with a shipper who thought they hired one and got the other.

### Does this replace our dispatch or accounting system?

No. Trucks and money stay where they are. What lives here is the job record: survey, estimate, order for service, bill of lading, inventory and claim, joined so the paperwork stops being 4 separate retypes.

## Sources

- [49 CFR Part 375, transportation of household goods](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375)
- [49 CFR Part 370, claims investigation](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-A/part-370)
- [49 CFR Part 1310, household goods carrier tariffs](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-X/subchapter-B/part-1310)
- [Surface Transportation Board](https://www.stb.gov)

## Contact

- office@neurobird.com
- https://neurobird.com/