# Process serving software that proves the attempt, the address and the hour without a paper log

> Process serving is the delivery of legal papers to a named party in a way a court will accept, and the proof is the record rather than the delivery. Federal Rule of Civil Procedure 4 gives a plaintiff 90 days after the complaint is filed before the court must dismiss for want of service. New York City licenses servers individually, requires a registry of every service and attempted service, and now requires GPS records held with a third party. Neurobird holds the job, every attempt and the affidavit on one record.

- URL: https://neurobird.com/processserving/
- Product: Neurobird Process Serving Document Automation Platform
- Niche: process serving
- Buyer: process servers and service agencies
- Status: in development, open for early access
- Updated: 2026-08-22

## What Neurobird Process Serving does

- Log an attempt at the door, with the time and the location captured rather than recalled
- Keep the registry of services and attempted services a licensing body can ask for
- Generate the affidavit from the attempt record, so the two can never disagree
- Show a client where a job stands without a phone call to the server

## How it works

1. **Take the job** The papers, the court, the party and the address arrive as one record with a service deadline on it, not as an email with attachments.
2. **Attempt and record** Each attempt captures the time, the address and the location as it happens, so the registry builds itself and a bad address is visible after the second try rather than the fifth.
3. **Affirm and return** The affidavit is generated from the attempts, filed against the job, and the client sees the same status the server does.

## From the source material

> Inasmuch as our Constitution requires that reasonable notice be given, an earnest effort should be made to devise a method of communication that is consistent with due process and minimizes offense to foreign law.

Source: Federal Rule of Civil Procedure 4, summons, https://www.law.cornell.edu/rules/frcp/rule_4

## Industry context

- **90 days** Time allowed after a complaint is filed before the court must dismiss the action without prejudice against an unserved defendant, unless the plaintiff shows good cause for an extension. (source: Federal Rule of Civil Procedure 4, https://www.law.cornell.edu/rules/frcp/rule_4)
- **35 questions** Length of the New York City process server examination, where at least 25 correct answers are needed to pass and the fee is $75, separate from the licence fee. (source: NYC Department of Consumer and Worker Protection, https://www.nyc.gov/site/dca/businesses/license-checklist-process-server-individual.page)
- **$340** New York City individual process server licence fee for a term running to February 28 of the next even year, which is at most 24 months. (source: NYC Department of Consumer and Worker Protection, https://www.nyc.gov/site/dca/businesses/license-checklist-process-server-individual.page)
- **2022** Year New York amended General Business Law 89-cc so bound paginated records of services and attempted services are not required where electronic records are kept, with the amendment effective on June 8 of that year and amended city rules applying from April 1, 2025. (source: NYC Department of Consumer and Worker Protection, https://www.nyc.gov/site/dca/businesses/license-checklist-process-server-individual.page)
- **22350** The California code section setting the threshold: more than 10 services of process for compensation in one calendar year and a natural person must file a verified certificate of registration with the county clerk. (source: California Business and Professions Code 22350, https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=BPC&sectionNum=22350)
- **20.406.3** The city administrative code section behind the registry ledger, kept alongside GPS records held with a third party contractor under rule 2-233b and produced in a specified spreadsheet format. (source: NYC Department of Consumer and Worker Protection, https://www.nyc.gov/site/dca/businesses/license-checklist-process-server-individual.page)

## Pricing

- Independent server: $79 per month
- Agency: $390 per month
- Multi state: $950 per month

## Questions

### What is process serving?

It is delivering legal papers to a named party in a way the court will accept, and then proving it. The proof is the affidavit and the attempt record behind it, which is why the log matters more than the trip. Federal Rule of Civil Procedure 4 sets a 90 day limit from filing before the court must dismiss an unserved defendant.

### What records does a process server have to keep?

It depends on where you work, and the strictest rules are worth designing for. New York City requires a registry of every service and attempted service under General Business Law 89-cc and city administrative code 20.406.3, has allowed electronic records instead of bound paginated books since June 8, 2022, and requires GPS records held with a third party contractor.

### Do I need to be registered or licensed?

In many places, yes. California Business and Professions Code 22350 requires a verified certificate of registration with the county clerk once a person makes more than 10 services of process for compensation in a calendar year. New York City licenses individuals, with a 35 question examination and licence fees running from $170 to $425 depending on the term.

### Does this replace our case management system?

No. It sits beside it. Case management holds the matter. This holds the service job: the attempts with their times and locations, the method that worked, the affidavit and the registry a regulator may ask to see.

### Can a client see status without calling the server?

Yes. Each job has one status the client can read: attempts made, what is scheduled next and what has been returned. You choose what the client sees and what stays internal.

## Sources

- [Federal Rule of Civil Procedure 4, summons](https://www.law.cornell.edu/rules/frcp/rule_4)
- [NYC Department of Consumer and Worker Protection, process server licence](https://www.nyc.gov/site/dca/businesses/license-checklist-process-server-individual.page)
- [California Business and Professions Code 22350, registration](https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=BPC&sectionNum=22350)
- [California Courts, serving court papers](https://selfhelp.courts.ca.gov/court-basics/service)
- [Utah Courts, service of process](https://www.utcourts.gov/en/self-help/legal-help/procedures/service/service-of-process.html)
- [US Department of Justice, serving under the Hague Convention](https://www.justice.gov/sites/default/files/civil/legacy/2014/08/08/NEW%20Instructions%20on%20Serving%20under%20the%20Hague%20Convention.pdf)

## Contact

- office@neurobird.com
- https://neurobird.com/