# White glove furniture delivery software with access notes and condition proof

> White glove furniture delivery is the final mile service in which the crew brings the item into the room of choice, unpacks, assembles, places and removes debris rather than leaving a carton at the door. Interstate carrier liability runs through 49 USC 14706, and claims have to be acknowledged within 30 days and resolved within 120 days under 49 CFR part 370. Neurobird holds the access constraints, the real service time and the condition record for every stop.

- URL: https://neurobird.com/whiteglove/
- Product: Neurobird White Glove Furniture Delivery Dispatch Platform
- Niche: white glove furniture delivery
- Buyer: white glove delivery and final mile operators
- Status: in development, open for early access
- Updated: 2026-08-21

## What Neurobird White Glove Furniture Delivery does

- Capture access constraints before the truck is loaded, including doorway width, stairs and elevator
- Build routes on real service time per stop rather than a flat average
- Record condition at load and at delivery with photographs attached to the item
- Handle claims from a documented record instead of a phone gallery

## How it works

1. **Capture access before loading** Doorway width, stair count, elevator, parking and any hoist requirement recorded at order rather than discovered at the kerb.
2. **Route on real service time** Each stop carries its own expected minutes based on the item and the access, so an 11 stop day is planned honestly.
3. **Document condition at both ends** Photographs at load and at placement, attached to the item, so a claim starts with evidence rather than with a phone gallery.

## From the source material

> Delivery of furniture and major appliances If you’re buying furniture (that isn’t custom-made) or a major household appliance that costs more than $200, the store must give you an estimated delivery date in writing.

Source: ag.ny.gov, https://ag.ny.gov/resources/individuals/consumer-issues/purchases

## Industry context

- **14706** The Carmack Amendment sets the framework for interstate motor carrier liability for loss and damage, which is the backdrop to every furniture damage claim that crosses a state line. (source: Cornell LII, 49 USC 14706, https://www.law.cornell.edu/uscode/text/49/14706)
- **30 and 120** A carrier must acknowledge a written claim within 30 days and pay, decline or offer settlement within 120 days, with status updates at 60 day intervals if it cannot. (source: eCFR, 49 CFR part 370, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-370)
- **49 CFR 375** Household goods transported for an individual shipper carry their own estimate, documentation and delivery rules, which is the regime white glove work is most often confused with. (source: eCFR, 49 CFR part 375, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375)
- **26,001 lb** Commercial driver licensing requirements begin at this gross vehicle weight rating, which is why box truck spec decides your hiring pool as much as your capacity. (source: eCFR, 49 CFR part 383, https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-383)
- **Monthly** The Census Bureau publishes retail sales for furniture and home furnishings stores every month, which is the leading public read on delivery volume. (source: US Census Bureau, retail trade, https://www.census.gov/retail/index.html)

## Pricing

- Single truck: $60 per truck, per month
- Fleet: $140 per truck, per month
- Retail partner: $260 per truck, per month

## Questions

### What is white glove furniture delivery?

White glove furniture delivery is final mile service that goes beyond dropping a carton at the door: the crew brings the item into the room of choice, unpacks it, assembles it, places it and removes the debris. Because the crew enters the home and handles the item, access constraints and condition documentation matter more than transit time.

### How is it different from household goods moving?

Household goods moving of a consumer's own belongings is regulated under 49 CFR part 375 with specific estimate, weighing and claim rules. White glove delivery of newly purchased goods usually moves as freight for the retailer rather than for the consumer, so the commercial relationship and the liability path are different even though the truck looks the same.

### Who is liable when furniture arrives damaged?

For interstate motor carriage the Carmack Amendment at 49 USC 14706 governs carrier liability for loss or damage, subject to the tariff and the bill of lading. In practice the fight is evidential: whether the damage existed at the warehouse, happened in transit, or happened during placement in the home.

### How long does a carrier have to settle a claim?

Under 49 CFR part 370 a carrier must acknowledge receipt of a written claim within 30 days and must pay, decline or make a settlement offer within 120 days, or explain the delay at 60 day intervals. Meeting those windows is much easier when the condition record already exists.

### Does this replace our routing or WMS?

No. It sits alongside them. Warehouse stock and route optimisation stay where they are. The access notes, service times, condition photographs and claim record are the parts that currently live on paper and in phone galleries.

## Sources

- [Cornell LII, 49 USC 14706 carrier liability](https://www.law.cornell.edu/uscode/text/49/14706)
- [eCFR, 49 CFR part 370 processing of claims](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-370)
- [eCFR, 49 CFR part 375 household goods](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375)
- [eCFR, 49 CFR part 383 commercial driver licensing](https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-383)

## Contact

- office@neurobird.com
- https://neurobird.com/