Neurobird ("we," "us," or "our") operates neurobird.com and provides AI visibility audit and optimization services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.
By using Neurobird, you agree to the collection and use of information in accordance with this policy.
Information you provide directly
- Account information: Email address and password when you create an account.
- Payment information: Billing details processed securely by Stripe. We do not store full card numbers on our servers.
- URLs you submit: Website URLs you submit for auditing. These are processed to generate your AI visibility report.
- Communications: Messages you send to our support team at [email protected].
Information collected automatically
- Usage data: Pages visited, features used, audit history, and interaction patterns within the platform.
- Log data: IP address, browser type, operating system, referring URLs, and timestamps.
- Cookies: Session cookies required for authentication and optional analytics cookies (see Section 4).
Information about third-party websites you audit
When you submit a URL for auditing, Neurobird fetches publicly accessible content from that website (HTML, robots.txt, sitemap, llms.txt, meta tags) to perform the analysis. We do not access private or authenticated content. Audit results are stored in your account and are not shared with other users.
2. How We Use Your Information
- To provide, operate, and improve the Neurobird platform and audit engine.
- To process payments and manage your subscription.
- To send transactional emails (audit results, billing receipts, account notifications).
- To respond to support requests and inquiries.
- To analyze aggregate usage patterns and improve our product (using anonymized or aggregated data only).
- To detect and prevent fraud, abuse, or security incidents.
- To comply with legal obligations.
We do not sell your personal data to third parties. We do not use your submitted URLs or audit results to train AI models.
3. How We Share Your Information
We share your information only in these circumstances:
- Service providers: Stripe (payments), Brevo (transactional email), and infrastructure providers who process data on our behalf under data processing agreements.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
- With your consent: For any other purpose with your explicit consent.
4. Cookies and Tracking
Neurobird uses the following types of cookies:
- Essential cookies: Required for authentication and platform functionality. Cannot be disabled.
- Analytics cookies: Help us understand how the platform is used (page views, feature usage). These are set only after you accept our cookie notice.
You can control non-essential cookies via the cookie banner shown on your first visit, or by adjusting your browser settings. Blocking essential cookies will prevent login.
5. Data Retention
- Account data: Retained while your account is active and for 30 days after deletion.
- Audit results: Retained for the duration of your subscription. Free tier audits are retained for 90 days.
- Log data: Retained for up to 12 months for security and debugging purposes.
- Payment records: Retained for 7 years as required by financial regulations.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated data.
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes.
- Withdrawal of consent: Withdraw consent for optional data processing at any time.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with your local data protection authority.
7. Security
We implement industry-standard security measures to protect your data, including:
- HTTPS/TLS encryption for all data in transit.
- Encrypted storage for sensitive account credentials.
- Access controls limiting employee access to personal data.
- Regular security reviews of our infrastructure.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using commercially reasonable means.
8. Children's Privacy
Neurobird is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us at [email protected] and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email (to registered accounts) or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Neurobird after changes take effect constitutes acceptance of the updated policy.