Catastrophe claims deployment that knows who is licensed, deployed and actually free
Catastrophe claims deployment is the work of mobilising adjusters into a disaster area and matching them to claims: who holds a licence in that state, who is already deployed, who can handle the loss type and who can be there within days. NOAA has recorded 403 separate US weather and climate disasters costing at least 1 billion dollars each since 1980, together above 2.9 trillion dollars. Neurobird holds the roster, the licences and the assignments in one place.
Neurobird Catastrophe Claims Deployment in short
- Keep licence state, expiry and emergency licence status current on every adjuster in the roster
- Call a roster for an event and track acceptance, arrival and roll off dates in one place
- Assign files by capability: ladder, large loss, commercial, language, not by whoever answered
- 403 US weather and climate disasters since 1980 with losses of at least 1 billion dollars each, the events that trigger a catastrophe deployment. NOAA NCEI billion dollar disasters
- $2.9T Combined cost of those events, which is why carriers keep standing rosters rather than recruiting after the storm. NOAA NCEI summary statistics
- Pricing runs 9 to 38 US dollars per month across 3 tiers. Early access is free.
What carriers and independent adjusting firms actually deal with
Why it stays broken
Deployment sits between HR, licensing and claims, so no system owns it. The roster ends up as a spreadsheet with 400 rows, a licence column nobody trusts and a phone tree that runs for 3 days.
An adjuster sent to a state where the licence lapsed costs the travel, the days and the files, and you find out on day 2.
Additionally, insurance proceeds or other reimbursements received (or claims for reimbursement for which there is a reasonable prospect of recovery), and not required to be repaid, will reduce the casualty loss.
How does Neurobird Catastrophe Claims Deployment work?
Keep the roster live
Licence state, expiry, emergency licence status, certifications and equipment sit on each adjuster record and age visibly rather than silently.
Call the event, not the list
Filter by state licence, capability and availability, send the call, and track acceptance, arrival and roll off dates as they come back.
Assign by capability
Ladder assist, large loss, commercial, flood and language are matched to the file, so reinspection rate drops instead of being explained afterwards.
Neurobird Catastrophe Claims Deployment Revenue Recovery Platform
Treat the roster as live data: licence state, expiry, capability and current deployment. Then the event call becomes a filter rather than 400 phone calls.
- 1Keep licence state, expiry and emergency licence status current on every adjuster in the roster
- 2Call a roster for an event and track acceptance, arrival and roll off dates in one place
- 3Assign files by capability: ladder, large loss, commercial, language, not by whoever answered
- 4See daily file counts, cycle time and reinspection rate per adjuster while the event is still running
What changes with Neurobird Catastrophe Claims Deployment?
The same work, read left to right: how it runs today, and how it runs once the record is in one place.
| Today | With Neurobird Catastrophe Claims Deployment |
|---|---|
| The roster is a spreadsheet of 400 adjusters and the licence column was last checked 8 months ago | Keep licence state, expiry and emergency licence status current on every adjuster in the roster |
| Deployment happens in the first 72 hours by phone, and by day 4 nobody knows who accepted, who arrived and who went to a competitor | Call a roster for an event and track acceptance, arrival and roll off dates in one place |
| File assignment ignores capability, so ladder assist work lands with the adjuster who cannot climb and comes back as a reinspection | Assign files by capability: ladder, large loss, commercial, language, not by whoever answered |
Who is this for?
Same storm, three different problems.
You supply the adjusters
Your product is availability. You need to prove licence position and capability before the carrier calls someone else.
You deploy staff and vendors
Staff, IA firms and subcontractors all work the same event. You need one roster and one assignment rule.
You answer for the outcome
You are measured on cycle time and reinspection rate. You need those visible during the event, not in the post mortem.
What catastrophe response is actually up against
Useful if you are sizing a roster or writing a deployment plan. Each source links out.
US weather and climate disasters since 1980 with losses of at least 1 billion dollars each, the events that trigger a catastrophe deployment.
NOAA NCEI billion dollar disastersCombined cost of those events, which is why carriers keep standing rosters rather than recruiting after the storm.
NOAA NCEI summary statisticsAdjuster licensing is set state by state, so a roster that ignores licence position produces assignments that cannot be worked.
NAIC Adjuster Licensing Working GroupTexas grants an all lines adjuster licence either by state exam or through an approved certification, and issues emergency licences separately after a declared event.
Texas Department of InsuranceThe federal disaster loss series starts in 1980, long enough to show that surge staffing is an annual operating problem, not a rare one.
NOAA NCEI billion dollar disastersThe roster, as a deployment lead would work it
A working preview. Tick an adjuster to place them on the event.
| Line item | Amount | |
|---|---|---|
| Hail roster, Texas panhandle | $1,840 | |
| Ladder assist required, 3 story | $620 | |
| Reinspection queue, 14 files | $3,275 | |
| Emergency licence pending, Louisiana | $455 |
Click recover to add a missed line to the invoice.
Catastrophe claims deployment software questions, answered
Key terms
- What is catastrophe claims deployment?
- Catastrophe claims deployment is the process of mobilising adjusters into a disaster area and matching them to claims: who holds a licence in that state, who is already deployed elsewhere, who can handle the loss type, and who can be on the ground within days. It is a staffing and logistics problem that runs on a clock set by the weather.
Why does adjuster licensing complicate deployment?
Because adjuster licensing is state by state, with reciprocity that varies and separate emergency licences issued after a declared event. A roster that does not track licence state and expiry will produce assignments that cannot legally be worked, which is discovered after the adjuster has travelled.
How fast does a deployment actually have to move?
Most carriers want first contact within 24 to 48 hours of an event and inspections starting inside the first week. That means the roster call, the licence check and the file assignment all happen while the roads are still being cleared.
Does this replace our claims system?
No. Claims stay in your claims system. This is the layer above it: the roster, the licences, the deployment status and the assignment logic that decides which adjuster gets which file.
Can it handle independent adjusting firms as well as staff?
Yes. Most events are worked by a mix, and the mix is the hard part. Staff, IA firms and their subcontracted adjusters can sit in one roster with different rate structures and different licence positions.
Why we are building this
Catastrophe deployment is a logistics problem that behaves like a hiring problem. The roster exists, the licences exist, the capability exists, and none of it is in a form you can filter at 6am after a hailstorm.
So the first 72 hours run on phone calls and memory, and the errors show up as travel costs and reinspections a fortnight later.
We would rather build this with people who have actually run a deployment. Tell us how yours works, and where we have got it wrong.
Where the requirement comes from
Public sources on disaster frequency and adjuster licensing.
- NOAA NCEI, billion dollar disasters The federal record of US weather and climate disasters above 1 billion dollars, by year, type and region.
- NOAA NCEI, summary statistics Event counts and costs, useful when sizing a roster against expected frequency.
- NAIC Adjuster Licensing Working Group Where state adjuster licensing standards and reciprocity work is coordinated across regulators.
- Texas Department of Insurance, adjuster licensing A worked example of a state licensing regime, including all lines and emergency adjuster routes.
How much does Neurobird Catastrophe Claims Deployment cost?
Priced per rostered adjuster seat because that is what you are actually managing. Events and files are unlimited.
- Roster records
- Licence state and expiry
- Event call outs
- Deployment status
- Email support
- Everything in Single firm
- Capability based assignment
- Daily file counts
- Cycle and reinspection reporting
- Named contact
- Everything in Carrier
- IA firm subrosters
- Rate structures per vendor
- Claims system sync
- Onboarding included
Get free early access
If you deploy adjusters, tell us how the roster is kept and what goes wrong in the first week.
Straight answer on where this is: In development. Early access gets the working preview, a say in what ships first, and early access pricing. It does not get you a login today.
Prefer email? Write to office@neurobird.com and a person will reply. No autoresponder.