EU-wide tender
Appointment scheduling in primary and specialist care
Original title: Terminvermittlung in der hausärztlichen und fachärztlichen Versorgung
Wanted: Administrative healthcare services in Eisenberg, Rhineland-Palatinate. The tender is called “Appointment scheduling in primary and specialist care”. The deadline for offers is Thursday, 26 November 2026, in 25 days. Procedure: Open procedure, published EU-wide (above the EU thresholds).
- Deadline
- 26 November 2026, 25 days left, 12:00
- Published
- 28 October 2026
- Procedure
- Open procedure
- Notice
- EU-wide (TED)
- Type of contract
- Services
- Estimated value
- not published
- Place of performance
- Eisenberg, Rhineland-Palatinate
- Source, last checked
- TED, 1 November 2026
Contracting authority and documents
Contracting authority only with access
Original notice (German)Tender documents on the procurement platformIn short
Appointment scheduling with general practitioners and specialists for AOK insured persons.
- Service includes appointment booking, rescheduling and reminders.
- Access via telephone and secure online form.
- Telephone service hours on weekdays.
- Approximately 12,500 inquiries per year are expected.
- Compensation consists of a setup flat rate and a case flat rate.
Summary made from the German notice and checked against it; the German original is authoritative.
What stands out
The notice links the tender documents directly. The contract runs for 1 year. It can be renewed up to 1 times. Only the price decides the award.
Dates of this tender
| Published | Wednesday, 28 October 2026 |
|---|---|
| Deadline | Thursday, 26 November 2026, 12:00 |
| Tender validity ends (calculated) | Thursday, 31 December 2026 |
Conditions stated in the notice
| Duration | 1 year |
|---|---|
| Renewals | up to 1 |
| Framework agreement | no |
| Tender validity | 35 days after the deadline |
| Award criteria | price only |
| Suitable for SMEs | not stated |
| Security deposit | not required |
| Legal basis | GWB and VgV (German law implementing the EU directives) |
Service by CPV code
- 75122000 Administrative healthcare services
- 79510000 Telephone-answering services
Questions and answers
When is the deadline for offers?
Until Thursday, 26 November 2026, 25 days left. The exact time and how to submit are in the original notice, which is authoritative.
Where is the contract performed?
The place of performance is Eisenberg, Rhineland-Palatinate.
Which rules apply?
German procurement law implementing the EU directives (GWB and VgV; for works VOB/A EU).
In which language are the documents and the offer?
Expect German. The accepted languages are stated in the notice, and certificates in another language may have to be submitted with a translation.
Is this tender open to foreign companies?
Yes. Because it is above the EU thresholds, the procedure follows the EU directives, which rule out discrimination by nationality. Suitability can first be shown with the European Single Procurement Document (ESPD).
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Sources
Notice: TED, Amtsblatt der Europäischen Union, retrieved 1 November 2026. All information without guarantee; the original notice is authoritative.