Household goods moving software that carries one job record from survey to bill of lading to claim
A household goods moving company is a motor carrier that transports personal effects for individual shippers, which puts interstate work under 49 CFR Part 375: a written estimate, an order for service, a bill of lading, a weight ticket and a claims process. On a nonbinding estimate the carrier may require no more than 110 percent of the estimate at delivery, and Part 370 gives 120 days to pay, decline or settle a claim. Neurobird keeps all of it on one job record.
Neurobird Household Goods Moving Company in short
- Turn a survey into an estimate, an order for service and a bill of lading without retyping the shipper
- Apply the tariff and the 110 percent rule so the driver is not doing arithmetic at the door
- Keep the inventory, the tags and the exception notes attached to the job for the whole claim window
- 375 49 CFR Part 375 governs interstate household goods transportation: written estimates, the order for service, the bill of lading, weighing, and the shipper's right to observe a reweigh. eCFR, 49 CFR Part 375
- 110% On a nonbinding estimate the carrier may require at delivery no more than 110 percent of the estimated charges, with the balance billed afterwards. This is the single most common place a move becomes a complaint. eCFR, 49 CFR Part 375 Subpart C
- Pricing runs 120 to 540 US dollars per month across 3 tiers. Early access is free.
What household goods movers actually deal with
Why it stays broken
Household goods paperwork was designed for carbon copies and never really left them. A 3 crew operation running 240 jobs a season retypes the same shipper facts into 4 documents, and the tariff sits in a binder that one person understands.
One missing weight ticket turns a $4,800 collection into a dispute you are not going to win.
Each person named in the carrier's application must attend the course before receiving a household goods permit.
Neurobird Household Goods Moving Company Dispatch Platform
Capture the survey once, then render the estimate, the order for service and the bill of lading from it. The 110 percent math stops being something a driver works out on a tailgate.
- 1Turn a survey into an estimate, an order for service and a bill of lading without retyping the shipper
- 2Apply the tariff and the 110 percent rule so the driver is not doing arithmetic at the door
- 3Keep the inventory, the tags and the exception notes attached to the job for the whole claim window
- 4Track claim acknowledgement and settlement against the deadlines the regulation actually sets
What changes with Neurobird Household Goods Moving Company?
The same work, read left to right: how it runs today, and how it runs once the record is in one place.
| Today | With Neurobird Household Goods Moving Company |
|---|---|
| The survey is one form, the estimate is another, the order for service is a third and the bill of lading is a fourth, and the same 40 facts get retyped into all of them | Turn a survey into an estimate, an order for service and a bill of lading without retyping the shipper |
| Weight tickets, the tariff and the 110 percent rule decide what you can legally collect at the door, and the driver is the one holding that math on a clipboard | Apply the tariff and the 110 percent rule so the driver is not doing arithmetic at the door |
| Claims arrive weeks later and nobody can find the inventory tag that would have settled it in 10 minutes | Keep the inventory, the tags and the exception notes attached to the job for the whole claim window |
Who is this for?
Same job record, three different operations.
You run 2 or 3 trucks
Most work is intrastate and the paperwork is still yours to defend. You need the estimate and the bill of lading to agree without a second entry.
You hold your own authority
Part 375 is your rule book and 120 day claim clocks are real. You need evidence attached to the job, not scattered across email.
You book and haul for someone else
You are handing jobs between systems and roles. You need one record both sides can read, with the tariff applied once.
How does Neurobird Household Goods Moving Company work?
Survey once
Room by room inventory, access notes, and the cube and weight estimate captured on site, on a phone, without a second entry later.
Documents render themselves
Estimate, order for service and bill of lading come off the same record, so the shipper name and the addresses cannot disagree between forms.
Claims have evidence
Inventory tags, exception notes and delivery signatures stay attached to the job, and the 30 day and 120 day clocks are tracked rather than remembered.
The job, from survey to signature
A working preview. Tick an item to move the job forward.
Drag a job onto a coordinator to assign it.
What actually governs an interstate move
Useful if you are training coordinators or answering a complaint. Each source links out.
49 CFR Part 375 governs interstate household goods transportation: written estimates, the order for service, the bill of lading, weighing, and the shipper's right to observe a reweigh.
eCFR, 49 CFR Part 375On a nonbinding estimate the carrier may require at delivery no more than 110 percent of the estimated charges, with the balance billed afterwards. This is the single most common place a move becomes a complaint.
eCFR, 49 CFR Part 375 Subpart CUnder 49 CFR Part 370 a carrier acknowledges a loss or damage claim within 30 days and pays, declines or offers settlement within 120 days, then reports every 60 days if it runs longer.
eCFR, 49 CFR Part 370Part 371 sets broker obligations: disclosing that you are arranging rather than performing transportation, and how shipper funds are held. Many operators do both without separating the paperwork.
eCFR, 49 CFR Part 371Hours of service: 11 hours driving after 10 consecutive hours off duty, inside a 14 hour window, with 60 and 70 hour weekly limits. Long haul household goods schedules live or die on this.
eCFR, 49 CFR Part 395Household goods moving company software questions, answered
Key terms
- What is a household goods moving company?
- A household goods moving company is a motor carrier that transports personal effects for individual shippers. Interstate work falls under 49 CFR Part 375, which sets the estimate, order for service, bill of lading, weighing and claims requirements. Intrastate work is licensed by the state, and the rules differ across every line you cross.
- What is the 110 percent rule?
- On a nonbinding estimate, a carrier may require at delivery no more than 110 percent of the estimated charges. Anything beyond that is billed after, on the carrier's normal credit terms. Collect more than the cap at the door and you have a complaint rather than a payment.
How long do we have to settle a claim?
Under 49 CFR Part 370 a carrier must acknowledge a loss or damage claim within 30 days of receiving it, and pay, decline or offer settlement within 120 days. If it takes longer, the carrier has to explain the delay every 60 days until it is resolved.
Are we a carrier or a broker?
It matters more than most operators think. A broker arranges transportation rather than performing it, and 49 CFR Part 371 sets what a broker must disclose about its role and how it handles shipper funds. Many complaints start with a shipper who thought they hired one and got the other.
Does this replace our dispatch or accounting system?
No. Trucks and money stay where they are. What lives here is the job record: survey, estimate, order for service, bill of lading, inventory and claim, joined so the paperwork stops being 4 separate retypes.
Why we are building this
Moving is one of the few trades where the regulation tells you exactly what documents must exist, and the software still makes you build each one separately.
The 110 percent rule, the weight ticket and the claim clock are not paperwork for its own sake. They are the difference between collecting at the door and arguing about it 4 months later.
We would rather build this with movers than guess from the regulation. Tell us how your jobs actually flow, and where we have got it wrong.
Where the requirement comes from
The federal rules an interstate household goods move is actually judged against.
- 49 CFR Part 375, transportation of household goods Estimates, order for service, bill of lading, weighing and delivery. The core rule set for interstate moves.
- 49 CFR Part 370, claims investigation How loss and damage claims must be acknowledged and resolved, including the 30 day and 120 day deadlines.
- 49 CFR Part 1310, household goods carrier tariffs Surface Transportation Board requirements for maintaining and making available household goods carrier tariffs.
- Surface Transportation Board The federal body with oversight of household goods carrier rates, tariffs and released rates for interstate moves.
How much does Neurobird Household Goods Moving Company cost?
Priced per truck because that is what sets your capacity. Coordinators, jobs and documents are unlimited on every tier.
- Survey capture
- Estimate generation
- Order for service
- Bill of lading
- Email support
- Everything in Single truck
- Tariff and 110 percent logic
- Inventory tags and exceptions
- Claim clock tracking
- Named contact
- Everything in Fleet
- Interstate and intrastate rule sets
- Booking agent handoffs
- Weight ticket reconciliation
- Onboarding included
Get free early access
If you run moves, tell us how many times a shipper's details get typed before the truck leaves.
Straight answer on where this is: In development. Early access gets the working preview, influence on what ships first, and early access pricing. It does not get you a login today.
Prefer email? Write to office@neurobird.com and a person will reply. No autoresponder.