Pharmacy delivery route software that proves which prescription reached which door, and when
A pharmacy delivery route is the daily run that carries filled prescriptions from a pharmacy to patients, group homes and nursing facilities, and it is regulated at both ends. A registrant must notify the DEA field office of a theft or significant loss within one business day and file a Form 106 within 45 calendar days, DEA records are kept at least 2 years, and a dispenser holds its supply chain transaction records for 6 years under the federal drug supply chain rules. Neurobird holds the stop, the signature and the record together.
Neurobird Pharmacy Delivery Route in short
- Build the route from the fill queue so a stop is a set of prescriptions, not a parcel
- Capture the signature, the refusal or the second attempt at the door with a time on it
- Record cold chain readings on the tote rather than trusting the return trip
- 1 business day Time a registrant has to notify the DEA field office in writing of any theft or significant loss of controlled substances, including in transit losses by a carrier the registrant selected. 21 CFR 1301.74
- 45 calendar days Time to file a complete and accurate DEA Form 106 after discovery of the theft or loss, whether or not the substances are later recovered or anyone is held responsible for them. 21 CFR 1301.74
- Pricing runs 159 to 1350 US dollars per month across 3 tiers. Early access is free.
What retail, long term care and home infusion pharmacies actually deal with
Why it stays broken
Delivery is the one part of a pharmacy that happens outside the pharmacy. The dispensing system stops at the will call bin, the courier software knows a package and not a prescription, and the rules that matter, DEA recordkeeping and the federal drug supply chain requirements, are written for the building rather than for the van. So the highest risk hour of the day is documented on a clipboard, and the pharmacist who signed for the drug has no record of what happened to it after it left.
A registrant must notify the DEA field office in writing of any theft or significant loss of controlled substances within one business day of discovery, and file a complete DEA Form 106 within 45 calendar days.
A Part D sponsor 's contracted pharmacy network must provide adequate access to home infusion pharmacies consistent with written policy guidelines and other CMS instructions.
Neurobird Pharmacy Delivery Route Dispatch Platform
One record per stop: the patient or facility, the prescriptions on board, the driver who took them, the signature or the refusal, the temperature if it was a cold chain item, and the controlled substance handoff if there was one.
- 1Build the route from the fill queue so a stop is a set of prescriptions, not a parcel
- 2Capture the signature, the refusal or the second attempt at the door with a time on it
- 3Record cold chain readings on the tote rather than trusting the return trip
- 4Keep the controlled substance handoffs where the pharmacist in charge can actually see them
What changes with Neurobird Pharmacy Delivery Route?
The same work, read left to right: how it runs today, and how it runs once the record is in one place.
| Today | With Neurobird Pharmacy Delivery Route |
|---|---|
| A driver says the bag was delivered, the patient says it was not, and the only evidence is a text message | Build the route from the fill queue so a stop is a set of prescriptions, not a parcel |
| The refrigerated tote goes out at seven and nobody records a temperature until it comes back empty | Capture the signature, the refusal or the second attempt at the door with a time on it |
| Controlled substance handoffs on the route are logged in a paper book that lives in the van | Record cold chain readings on the tote rather than trusting the return trip |
Who is this for?
The same van, three very different runs.
You deliver to patients at home
Short runs, lots of stops, and a signature that has to exist when a patient calls to say nothing arrived. You need proof of delivery attached to the prescription, not to a parcel number.
You serve facilities on a cycle
Cart fills, emergency kits and returns from several buildings a day. You need the facility, the cart and the controlled substance count reconciled on the same run record.
You carry cold chain and hardware
Bags, pumps and supplies that have to arrive in a usable state. You need the temperature record and the nursing handoff on the stop, not in a separate binder.
How does Neurobird Pharmacy Delivery Route work?
Build the run
Stops are assembled from the fill queue with the facility, the patient and the item count, so the manifest matches what the pharmacy actually handed to the driver.
Work the door
Each stop records the time, the person who signed, a refusal or a second attempt, and a temperature reading where the item needed one, captured on the phone the driver already carries.
Close the loop
The run reconciles against the manifest, undelivered items come back into the pharmacy as returns rather than as unknowns, and the controlled substance entries land in one log.
What the rules say about getting a drug to the door
The DEA security and recordkeeping provisions that follow a controlled substance out of the pharmacy, the federal supply chain records a dispenser holds, and the Medicare access standards behind delivery.
Time a registrant has to notify the DEA field office in writing of any theft or significant loss of controlled substances, including in transit losses by a carrier the registrant selected.
21 CFR 1301.74Time to file a complete and accurate DEA Form 106 after discovery of the theft or loss, whether or not the substances are later recovered or anyone is held responsible for them.
21 CFR 1301.74Minimum period every DEA inventory and record must be kept and be available for inspection and copying, including records of deliveries of controlled substances between all locations of the registrant.
21 CFR 1304.04Period a dispenser must keep the transaction information, transaction history and transaction statement for each product, and it has 2 business days to produce them when a recall or investigation request arrives.
21 U.S.C. 360eee-1Share of Medicare beneficiaries in urban areas who must live within 2 miles of a network pharmacy, with the same share within 5 miles in suburban areas and 70 percent within 15 miles in rural areas.
42 CFR 423.120Time a network home infusion pharmacy has to deliver home infused drugs after a patient is discharged from an acute care setting, unless the prescriber set a later date.
42 CFR 423.120The run sheet, as your driver would work it
Close a stop and watch the manifest, the cold chain log and the returns move together.
Drag a job onto a driver to assign it.
Pharmacy delivery route software questions, answered
Key terms
- What is a pharmacy delivery route?
- It is the scheduled run that carries filled prescriptions from a pharmacy to patients and facilities, together with the record that goes with it: who was on the manifest, who signed, what came back, and what temperature a cold chain item was held at along the way.
- What are the DEA obligations when a controlled substance goes missing on a route?
- Notify the DEA field office in your area in writing within one business day of discovering the theft or significant loss, then file a complete DEA Form 106 within 45 calendar days. The obligation stands whether or not the drugs turn up later.
How long do delivery records need to be kept?
DEA records run at least 2 years under 21 CFR 1304.04, and that includes records of deliveries between the registrant's locations. Supply chain transaction records held by a dispenser run 6 years under the federal drug supply chain rules.
Does this replace our pharmacy management system?
No. Filling, billing and the patient profile stay where they are. This is the part that happens after the bag leaves the counter, which most dispensing systems treat as finished business.
Can it handle facilities and home patients on the same run?
Yes. A stop is a facility with a cart and a return bin or a patient with two bags, and each carries the fields that apply to it, so a mixed run reconciles as one manifest at the end of the day.
Why we are building this
We went looking for the hour of the day where the most valuable goods have the thinnest record, and the pharmacy delivery van kept coming up. Everything inside the building is counted twice. The moment the bag goes out the door it becomes a text message and a clipboard. That is a record problem, and record problems are what we build. The rules we read while scoping this are linked above, so you can check our reading of them instead of taking our word for it. If we have your run wrong, tell us and we will fix it.
Where the requirement comes from
Primary sources, straight from the regulators.
- 21 CFR 1301.74, security controls for non-practitioners Theft and loss reporting, carrier selection, and the precautions expected on a shipment in transit.
- 21 CFR 1304.04, maintenance of records and inventories The 2 year retention floor, central recordkeeping notice, and records of deliveries between locations.
- 21 CFR 1306.14, labeling of substances and filling of prescriptions What the label carries, the central fill identifier, and the 7 day supply rule for institutionalised patients.
- 21 U.S. Code 360eee-1, drug supply chain security requirements Dispenser duties: capture the transaction records, hold them 6 years, produce them in 2 business days.
- 42 CFR 423.120, access to covered Part D drugs The convenient access distances, home delivery as a network supplement, and the home infusion standards.
- 42 CFR 483.45, pharmacy services in long term care facilities The consultant pharmacist, the controlled drug reconciliation and the monthly drug regimen review.
How much does Neurobird Pharmacy Delivery Route cost?
Priced per pharmacy because the delivery log belongs to the registrant rather than to the driver. Stops, runs and signatures are unlimited on every tier.
- Up to 3 drivers
- Route building
- Proof of delivery
- Return handling
- Unlimited drivers
- Facility cycle runs
- Cold chain logging
- Controlled substance log
- Multiple pharmacies
- Dispatch across sites
- Compliance exports
- Priority support
Get free early access
Early access means we load your facility list, your driver roster and your current run sheets before you type anything, and the account stays free while we do it.
Straight answer on where this is: The software is in development. Nothing is purchasable today. Early access means you shape it and pay nothing while we build.
Prefer email? Write to office@neurobird.com and a person will reply. No autoresponder.