Process serving software that proves the attempt, the address and the hour without a paper log
Process serving is the delivery of legal papers to a named party in a way a court will accept, and the proof is the record rather than the delivery. Federal Rule of Civil Procedure 4 gives a plaintiff 90 days after the complaint is filed before the court must dismiss for want of service. New York City licenses servers individually, requires a registry of every service and attempted service, and now requires GPS records held with a third party. Neurobird holds the job, every attempt and the affidavit on one record.
Neurobird Process Serving in short
- Log an attempt at the door, with the time and the location captured rather than recalled
- Keep the registry of services and attempted services a licensing body can ask for
- Generate the affidavit from the attempt record, so the two can never disagree
- 90 days Time allowed after a complaint is filed before the court must dismiss the action without prejudice against an unserved defendant, unless the plaintiff shows good cause for an extension. Federal Rule of Civil Procedure 4
- 35 questions Length of the New York City process server examination, where at least 25 correct answers are needed to pass and the fee is $75, separate from the licence fee. NYC Department of Consumer and Worker Protection
- Pricing runs 79 to 950 US dollars per month across 3 tiers. Early access is free.
What process servers and service agencies actually deal with
Why it stays broken
The proof of service is worth more than the service, and it is created by one person alone in a car. The court cares about the attempt record, the licensing body cares about the registry, and the client cares about the affidavit, so the same facts get written three times in three formats. New York City has already moved that registry to electronic records with GPS held by a third party, which no general field app is built to satisfy, so servers keep a book as well.
Federal Rule of Civil Procedure 4 requires a defendant to be served within 90 days after the complaint is filed, or the court must dismiss the action without prejudice unless good cause is shown.
Inasmuch as our Constitution requires that reasonable notice be given, an earnest effort should be made to devise a method of communication that is consistent with due process and minimizes offense to foreign law.
Neurobird Process Serving Document Automation Platform
One record per job: the papers, the party, every attempt with its time and location, the method that finally worked, and the affidavit generated from those attempts rather than typed after them.
- 1Log an attempt at the door, with the time and the location captured rather than recalled
- 2Keep the registry of services and attempted services a licensing body can ask for
- 3Generate the affidavit from the attempt record, so the two can never disagree
- 4Show a client where a job stands without a phone call to the server
What changes with Neurobird Process Serving?
The same work, read left to right: how it runs today, and how it runs once the record is in one place.
| Today | With Neurobird Process Serving |
|---|---|
| An attempt is logged from memory at the end of the day and the time is close enough rather than right | Log an attempt at the door, with the time and the location captured rather than recalled |
| The registry lives in a bound book, a phone gallery and an email chain, and a regulator wants one of them | Keep the registry of services and attempted services a licensing body can ask for |
| An affidavit gets retyped from the attempt notes and the address does not match what the server wrote | Generate the affidavit from the attempt record, so the two can never disagree |
Who is this for?
The same stack of papers, three different operations.
You serve and you invoice
Papers from several firms, all with their own deadlines. You need attempts logged at the door so the affidavit writes itself.
You dispatch to a bench of servers
Coverage across counties, some with registration rules. You need the registry to be one record rather than a folder per server.
You send the work out
You care about the 90 day clock and the quality of the return. You need job status without calling three vendors.
How does Neurobird Process Serving work?
Take the job
The papers, the court, the party and the address arrive as one record with a service deadline on it, not as an email with attachments.
Attempt and record
Each attempt captures the time, the address and the location as it happens, so the registry builds itself and a bad address is visible after the second try rather than the fifth.
Affirm and return
The affidavit is generated from the attempts, filed against the job, and the client sees the same status the server does.
The job board, as your office would work it
Log an attempt and watch the registry and the affidavit build themselves behind it.
Watch the fields extract from the document.
What the rules say about serving papers
The federal deadline for service, the licensing and record keeping rules a server works under, and the state registration thresholds that decide who may serve at all.
Time allowed after a complaint is filed before the court must dismiss the action without prejudice against an unserved defendant, unless the plaintiff shows good cause for an extension.
Federal Rule of Civil Procedure 4Length of the New York City process server examination, where at least 25 correct answers are needed to pass and the fee is $75, separate from the licence fee.
NYC Department of Consumer and Worker ProtectionNew York City individual process server licence fee for a term running to February 28 of the next even year, which is at most 24 months.
NYC Department of Consumer and Worker ProtectionYear New York amended General Business Law 89-cc so bound paginated records of services and attempted services are not required where electronic records are kept, with the amendment effective on June 8 of that year and amended city rules applying from April 1, 2025.
NYC Department of Consumer and Worker ProtectionThe California code section setting the threshold: more than 10 services of process for compensation in one calendar year and a natural person must file a verified certificate of registration with the county clerk.
California Business and Professions Code 22350The city administrative code section behind the registry ledger, kept alongside GPS records held with a third party contractor under rule 2-233b and produced in a specified spreadsheet format.
NYC Department of Consumer and Worker ProtectionProcess serving software questions, answered
Key terms
- What is process serving?
- It is delivering legal papers to a named party in a way the court will accept, and then proving it. The proof is the affidavit and the attempt record behind it, which is why the log matters more than the trip. Federal Rule of Civil Procedure 4 sets a 90 day limit from filing before the court must dismiss an unserved defendant.
What records does a process server have to keep?
It depends on where you work, and the strictest rules are worth designing for. New York City requires a registry of every service and attempted service under General Business Law 89-cc and city administrative code 20.406.3, has allowed electronic records instead of bound paginated books since June 8, 2022, and requires GPS records held with a third party contractor.
Do I need to be registered or licensed?
In many places, yes. California Business and Professions Code 22350 requires a verified certificate of registration with the county clerk once a person makes more than 10 services of process for compensation in a calendar year. New York City licenses individuals, with a 35 question examination and licence fees running from $170 to $425 depending on the term.
Does this replace our case management system?
No. It sits beside it. Case management holds the matter. This holds the service job: the attempts with their times and locations, the method that worked, the affidavit and the registry a regulator may ask to see.
Can a client see status without calling the server?
Yes. Each job has one status the client can read: attempts made, what is scheduled next and what has been returned. You choose what the client sees and what stays internal.
Why we are building this
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Where the requirement comes from
Primary sources, straight from the regulators.
- Federal Rule of Civil Procedure 4, summons Who may serve, the permitted methods, waiver of service and the 90 day limit that ends a case.
- NYC Department of Consumer and Worker Protection, process server licence Exam, fees from $170 to $425, licence terms, the registry ledger and the GPS record keeping rules.
- California Business and Professions Code 22350, registration The section 22350 threshold of more than 10 services a year, who is exempt and where the certificate is filed.
- California Courts, serving court papers The state's own plain explanation of who may serve and what proof the court expects back.
- Utah Courts, service of process A second state's rules, useful when a job crosses a line and the method has to change.
- US Department of Justice, serving under the Hague Convention What happens to a job when the party is abroad and the domestic method no longer applies.
How much does Neurobird Process Serving cost?
Priced per operation because the licence, the registry and the affidavit belong to the server or the agency. Jobs, attempts and affidavits are unlimited on every tier.
- 1 server
- Unlimited jobs
- Attempt log with location
- Affidavit generation
- Unlimited servers
- Registry export
- Client status pages
- Deadline tracking
- Several jurisdictions
- Method rules per state
- Licence and registration register
- Priority support
Get free early access
Early access means we model your affidavit forms and your jurisdiction's registry rules before you type anything, and the account stays free while we do it.
Straight answer on where this is: The software is in development. Nothing is purchasable today. Early access means you shape it and pay nothing while we build.
Prefer email? Write to office@neurobird.com and a person will reply. No autoresponder.