EU-wide tender · IT and software
IT Hotline (First-Level Support)
Original title: IT-Hotline (First-Level-Support)
Wanted: IT services: consulting, software development, Internet and support. The tender is called “IT Hotline (First-Level Support)”. The deadline for offers is Wednesday, 4 November 2026, in 3 days. Procedure: Open procedure, published EU-wide (above the EU thresholds).
- Deadline
- 4 November 2026, 3 days left, 12:00
- Published
- 28 October 2026
- Procedure
- Open procedure
- Notice
- EU-wide (TED)
- Type of contract
- Services
- Estimated value
- not published
- Place of performance
- not stated
- Source, last checked
- TED, 1 November 2026
Contracting authority and documents
Contracting authority only with access
Original notice (German)Tender documents on the procurement platformIn short
An IT hotline as first-level support for members and administration of the German Bundestag is being procured.
- Service includes operation of a qualified IT hotline.
- Hotline consists of front and back office.
- Support for approximately 10,000 IT workstations.
- Additionally, IT project management and information technology support.
Summary made from the German notice and checked against it; the German original is authoritative.
What stands out
The notice links the tender documents directly. The notice marks it as suitable for small and medium sized companies. The award weighs price and quality. It is a framework agreement, so the work is called off as needed.
Deadlines and dates
| Published | Wednesday, 28 October 2026 |
|---|---|
| Deadline | Wednesday, 4 November 2026, 12:00 |
| Tender validity ends (calculated) | Saturday, 30 January 2027 |
| Start of performance | Monday, 1 February 2027 |
| End of performance | Friday, 31 January 2031 |
Contract and procedure
| Framework agreement | yes |
|---|---|
| Tender validity | 87 days after the deadline |
| Award criteria | price and quality |
| Suitable for SMEs | yes, according to the notice |
| Legal basis | GWB and VgV (German law implementing the EU directives) |
Service by CPV code
- 72000000 IT services: consulting, software development, Internet and support
Questions and answers
When is the deadline for offers?
Until Wednesday, 4 November 2026, 3 days left. The exact time and how to submit are in the original notice, which is authoritative.
In which language are the documents and the offer?
Expect German. The accepted languages are stated in the notice, and certificates in another language may have to be submitted with a translation.
Which rules apply?
German procurement law implementing the EU directives (GWB and VgV; for works VOB/A EU).
Is this tender open to foreign companies?
Yes. Because it is above the EU thresholds, the procedure follows the EU directives, which rule out discrimination by nationality. Suitability can first be shown with the European Single Procurement Document (ESPD).
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Sources
Notice: TED, Amtsblatt der Europäischen Union, retrieved 1 November 2026. All information without guarantee; the original notice is authoritative.