EU-wide tender
ITDZ Berlin: Support for Service Center
Original title: ITDZ Berlin: Unterstützung Service Center
Wanted: Call centre in Berlin, Berlin. The tender is called “ITDZ Berlin: Support for Service Center”. The deadline for offers is Monday, 16 November 2026, in 15 days. Procedure: Open procedure, published EU-wide (above the EU thresholds).
- Deadline
- 16 November 2026, 15 days left, 10:00
- Published
- 14 October 2026
- Procedure
- Open procedure
- Notice
- EU-wide (TED)
- Type of contract
- Services
- Estimated value
- €5,715,000
- Place of performance
- Berlin, Berlin
- Source, last checked
- TED, 1 November 2026
Contracting authority and documents
Contracting authority only with access
Original notice (German)Tender documents on the procurement platformIn short
ITDZ Berlin is procuring services for its Service Center.
- Framework agreement for the Service Center
- Services include mediation and information provision
- Appointment bookings are part of the scope
- Coverage of peak and off-peak hours is required
Summary made from the German notice and checked against it; the German original is authoritative.
Questions and answers
How much time is left to bid?
Until Monday, 16 November 2026, 15 days left. The exact time and how to submit are in the original notice, which is authoritative.
Where is the contract performed?
The place of performance is Berlin, Berlin.
In which language are the documents and the offer?
Usually German. The notice states the accepted languages; translations of supporting documents may be requested.
Can a company from another EU country bid?
Yes. This tender is published EU-wide, and above the EU thresholds the EU directives guarantee companies from every member state equal treatment. You submit on the platform named in the notice after registering there.
Which rules apply?
German procurement law implementing the EU directives (GWB and VgV; for works VOB/A EU).
Key points for a bid
It is a framework agreement, so the work is called off as needed. The notice marks it as suitable for small and medium sized companies. The estimated value is €5,715,000. The award weighs price and quality. The notice links the tender documents directly.
Deadlines and dates
| Published | Wednesday, 14 October 2026 |
|---|---|
| Deadline | Monday, 16 November 2026, 10:00 |
| Tender validity ends (calculated) | Friday, 26 February 2027 |
| Start of performance | Saturday, 23 January 2027 |
| End of performance | Wednesday, 22 January 2031 |
What the notice sets
| Framework agreement | yes |
|---|---|
| Tender validity | 102 days after the deadline |
| Award criteria | price and quality |
| Suitable for SMEs | yes, according to the notice |
| Legal basis | GWB and VgV (German law implementing the EU directives) |
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Service by CPV code
- 79512000 Call centre
Sources
Notice: TED, Amtsblatt der Europäischen Union, retrieved 1 November 2026. All information without guarantee; the original notice is authoritative.