EU-wide tender · IT and software
Helpdesk Service
Original title: Helpdesk-Service
“Helpdesk Service” is a eu-wide public tender in München, Bavaria. The deadline for offers is Monday, 30 November 2026, in 29 days. Procedure: Open procedure, published EU-wide (above the EU thresholds).
- Deadline
- 30 November 2026, 29 days left, 09:00
- Published
- 29 October 2026
- Procedure
- Open procedure
- Notice
- EU-wide (TED)
- Type of contract
- Services
- Estimated value
- not published
- Place of performance
- München, Bavaria
- Source, last checked
- TED, 1 November 2026
In short
Helpdesk service for a client in Munich.
- Term of 48 months basic contract period.
- Services for over 2800 users.
- Includes first level support.
- Includes knowledge management and service call management.
- Additional helpdesk tasks in the IT sector.
Summary made from the German notice and checked against it; the German original is authoritative.
Timeline
| Published | Thursday, 29 October 2026 |
|---|---|
| Deadline | Monday, 30 November 2026, 09:00 |
| Tender validity ends (calculated) | Friday, 29 January 2027 |
Conditions stated in the notice
| Duration | 48 months |
|---|---|
| Framework agreement | no |
| Tender validity | 2 months after the deadline |
| Suitable for SMEs | not stated |
| Legal basis | GWB and VgV (German law implementing the EU directives) |
Service by CPV code
- 72253000 Helpdesk and support services
- 72253100 Helpdesk services
Questions and answers
When is the deadline for offers?
Until Monday, 30 November 2026, 29 days left. The exact time and how to submit are in the original notice, which is authoritative.
Where is the contract performed?
The place of performance is München, Bavaria.
In which language are the documents and the offer?
Expect German. The accepted languages are stated in the notice, and certificates in another language may have to be submitted with a translation.
Which rules apply?
German procurement law implementing the EU directives (GWB and VgV; for works VOB/A EU).
Is this tender open to foreign companies?
Yes. Because it is above the EU thresholds, the procedure follows the EU directives, which rule out discrimination by nationality. Suitability can first be shown with the European Single Procurement Document (ESPD).
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Sources
Notice: TED, Amtsblatt der Europäischen Union, retrieved 1 November 2026. All information without guarantee; the original notice is authoritative.