EU-wide tender · IT and software
Service Manager for 1st Level IT Support - PR1250264-9940
Original title: Dienstleiter für IT-Support 1st Level - PR1250264-9940
Wanted: Helpdesk and support services in München, Bavaria. The tender is called “Service Manager for 1st Level IT Support - PR1250264-9940”. Offers are due by Monday, 2 November 2026, today. Procedure: Open procedure, published EU-wide (above the EU thresholds).
- Deadline
- 2 November 2026, today, 10:00
- Published
- 28 October 2026
- Procedure
- Open procedure
- Notice
- EU-wide (TED)
- Type of contract
- Services
- Estimated value
- not published
- Place of performance
- München, Bavaria
- Source, last checked
- TED, 2 November 2026
Contracting authority and documents
Contracting authority only with access
Original notice (German)Tender documents on the procurement platformIn short
IT support services are being procured for a client in Munich.
- Service includes 1st level IT support
- Contract term begins in April 2027 and ends in March 2029
- Option for two extensions of twelve months each is possible
- Maximum total term is 48 months
- One-month onboarding phase planned for March 2027
Summary made from the German notice and checked against it; the German original is authoritative.
Worth knowing before you bid
The notice marks it as suitable for small and medium sized companies. The notice links the tender documents directly. It can be renewed up to 2 times.
Deadlines and dates
| Published | Wednesday, 28 October 2026 |
|---|---|
| Deadline | Monday, 2 November 2026, 10:00 |
| Tender validity ends (calculated) | Tuesday, 8 December 2026 |
| Start of performance | Monday, 1 March 2027 |
| End of performance | Saturday, 31 March 2029 |
What the notice sets
| Renewals | up to 2 |
|---|---|
| Framework agreement | no |
| Tender validity | 36 days after the deadline |
| Suitable for SMEs | yes, according to the notice |
| Legal basis | GWB and VgV (German law implementing the EU directives) |
Service by CPV code
- 72253000 Helpdesk and support services
Questions and answers
When is the deadline for offers?
Until Monday, 2 November 2026. The exact time and how to submit are in the original notice, which is authoritative.
Which rules apply?
German procurement law implementing the EU directives (GWB and VgV; for works VOB/A EU).
Where is the contract performed?
The place of performance is München, Bavaria.
In which language are the documents and the offer?
Expect German. The accepted languages are stated in the notice, and certificates in another language may have to be submitted with a translation.
Is this tender open to foreign companies?
Yes. Because it is above the EU thresholds, the procedure follows the EU directives, which rule out discrimination by nationality. Suitability can first be shown with the European Single Procurement Document (ESPD).
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Sources
Notice: TED, Amtsblatt der Europäischen Union, retrieved 2 November 2026. All information without guarantee; the original notice is authoritative.