WIC program software that stops certifications and nutrition contacts from lapsing
The WIC program is the Special Supplemental Nutrition Program for Women, Infants, and Children, a USDA funded public health program providing supplemental foods, nutrition education and health referrals to low income women, infants and children under 5. It served roughly 6,700,000 participants a month in fiscal year 2024, income eligibility runs to 185% of the federal poverty guidelines, and the rules sit in 7 CFR Part 246. Neurobird keeps certifications, contacts and referrals on one clock.
Neurobird WIC Program in short
- Track certification periods by category so nothing expires unnoticed
- Keep the required nutrition education contacts on a schedule per participant
- Work a no show and lapse list rather than waiting for people to return
- 6,700,000 Average monthly WIC participation in fiscal year 2024. Participation peaked at about 9,200,000 in 2010, fell for over a decade, then rose again from fiscal year 2022 onward. USDA Economic Research Service, WIC program
- 185% Income eligibility ceiling as a share of the federal poverty guidelines, with adjunctive eligibility through Medicaid, SNAP or TANF, which is why a screen is several tests rather than one. eCFR, 7 CFR 246.7
- Pricing runs 90 to 380 US dollars per month across 3 tiers. Early access is free.
What WIC local agencies and clinics actually deal with
Why it stays broken
WIC is a federal program run by state agencies and delivered by local ones, so rules arrive in 3 layers and change on 3 schedules. The state information system handles certification and benefit issuance, and everything around it, outreach, no show follow up, referral loops and peer counselling, ends up in spreadsheets and a paper tickler file.
A caseload of 4,100 participants on 6 month certification periods is roughly 680 certifications a month that cannot be allowed to slip.
Federal program costs for WIC totaled $7.7 billion in fiscal year 2025.
Neurobird WIC Program Client Portal
Put every date the program owes a participant on one board: certification end, next required contact, benefit issuance and referral follow up. Then the work is a call list rather than a report.
- 1Track certification periods by category so nothing expires unnoticed
- 2Keep the required nutrition education contacts on a schedule per participant
- 3Work a no show and lapse list rather than waiting for people to return
- 4Close the referral loop with a sent date and a returned date
What changes with Neurobird WIC Program?
The same work, read left to right: how it runs today, and how it runs once the record is in one place.
| Today | With Neurobird WIC Program |
|---|---|
| Certification end dates, nutrition education contacts and referral follow ups all live in different places, and only one of them is in the state system | Track certification periods by category so nothing expires unnoticed |
| A no show is the beginning of a lapse, and nobody owns the list of people who did not come back | Keep the required nutrition education contacts on a schedule per participant |
| Caseload is the number the state watches, so every participant who quietly falls off costs the agency twice | Work a no show and lapse list rather than waiting for people to return |
Who is this for?
Same caseload, three different exposures.
You are one site
Two or three staff carry everything. You need the lapse list to build itself so nobody has to remember who did not come back.
You run several clinics
Caseload is watched and funded. You need to see where participation is leaking across sites while there is still time to call people.
You cover a wide area
Outreach, transport and no shows are your main losses. You need lists by clinic and by area, not one number at month end.
How does Neurobird WIC Program work?
Track the participant, not the appointment
Category, certification end date, nutritional risk and next required contact stay on the participant, so nothing depends on who is at the front desk that day.
Work the lapse list
Certifications expiring, benefits unissued and contacts overdue surface as a list somebody can call from, not a report somebody has to build first.
Close the referral loop
Health, immunisation and social service referrals carry a sent date and a returned date, because an open referral is exactly what a management evaluation asks about.
The caseload, as your coordinator would read it
A working preview. Tick an item to move it onto today's list.
- Certifiedpending
- Prescreenedpending
- Recertifiedpending
- Benefits issuedpending
Advance a step to see what the client sees.
How the program is actually structured
Useful if you are running a local agency or writing an outreach plan. Each source links out.
Average monthly WIC participation in fiscal year 2024. Participation peaked at about 9,200,000 in 2010, fell for over a decade, then rose again from fiscal year 2022 onward.
USDA Economic Research Service, WIC programIncome eligibility ceiling as a share of the federal poverty guidelines, with adjunctive eligibility through Medicaid, SNAP or TANF, which is why a screen is several tests rather than one.
eCFR, 7 CFR 246.7The food delivery section governing vendor authorisation, price limits and benefit issuance, the machinery that turns a certification into food a family can actually buy.
eCFR, 7 CFR 246.12Infant formula rebates in fiscal year 2025, enough to fund benefits for an average of 1,200,000 participants a month, about 17.4% of the monthly caseload.
USDA Economic Research Service, WIC programChildren stay categorically eligible until their fifth birthday, so a single household can carry several certification periods ending on different dates.
eCFR, 7 CFR Part 246Wic program software questions, answered
Key terms
- What is the WIC program?
- The WIC program is the Special Supplemental Nutrition Program for Women, Infants, and Children: a USDA funded public health program providing supplemental foods, nutrition education, breastfeeding support and health referrals to low income pregnant and postpartum women, infants and children under 5. It served an average of about 6,700,000 participants a month in fiscal year 2024.
Who is eligible for WIC?
Applicants must fall into a category, be within an income limit set at 185% of the federal poverty guidelines, and be found at nutritional risk by a health professional. Participation in Medicaid, SNAP or TANF can establish income eligibility adjunctively, which is why the screen is more than one calculation.
How long is a WIC certification period?
It depends on category. Infants and children are typically certified for 6 or 12 month periods, pregnant participants through the pregnancy and a set period after, and each period ends on a date that has to be acted on before it passes rather than after.
Does this replace the state WIC information system?
No. Certification of record, benefit issuance and EBT stay in the state system. This holds the operational layer around it: the lapse list, the contact schedule, outreach and referral follow up that most agencies run on paper.
Is participant information safe here?
Participant data is confidential under program rules and state agreements, and any system holding it has to reflect that. We are building for least data held, clear access control and an exportable record, and we would rather agree the specifics with agencies than assume them.
Why we are building this
WIC works. The evidence for it is strong and the people delivering it are not the problem. The problem is that the program's operational layer, the follow up, the outreach, the referral loop, mostly lives outside any system.
So a family misses one appointment, nobody has the list, and a certification lapses. That is not a clinical failure or a funding failure. It is a missing tickler file with a phone number attached.
We would rather build this with people who run clinics than with people who read the regulations. Tell us what actually slips, and where we have got it wrong.
Where the requirement comes from
The regulation and the public data behind how the program runs.
- eCFR, 7 CFR Part 246 The full WIC regulation: eligibility, certification, food packages, vendors and agency responsibilities.
- eCFR, 7 CFR 246.7 certification of participants Income and categorical eligibility, nutritional risk, certification periods and the required contacts.
- eCFR, 7 CFR 246.12 food delivery methods Vendor authorisation, benefit issuance and the controls around how food benefits reach families.
- USDA Economic Research Service, WIC program Participation, cost and coverage data published each year, useful for caseload planning.
How much does Neurobird WIC Program cost?
Priced per clinic because caseload and staffing sit at clinic level. Unlimited staff and participants on every tier.
- Participant register
- Certification countdown
- Contact schedule
- Lapse list
- Email support
- Everything in Single clinic
- No show follow up queue
- Referral loop tracking
- Caseload reporting
- Named contact
- Everything in Local agency
- Roll up across clinics
- Outreach campaign lists
- State reporting extracts
- Onboarding included
Get free early access
If you run a WIC clinic, tell us what falls through today and what you currently track on paper.
Straight answer on where this is: In development. Early access gets the working preview, a say in what ships first, and early access pricing. It does not get you a login today.
Prefer email? Write to office@neurobird.com and a person will reply. No autoresponder.